Can I pause my deliveries?

Yes, you can! Simply click here or navigate to the 'Payment > Pause' section of your account. 

 

Depending on what your reason for pausing deliveries is, we may be able to better assist you:

-Travel: Let us know in advance if you will be out of town, and we can send you extra food to take on your trip with you. We also allow you to redirect deliveries to a different address with each delivery. There's no additional charge for sending food to another address (whether it be your dogsitter, friend they're staying with, or boarding facility) for the time you'll be gone.

-Picky eater: Some dogs are finicky, but we have a few tips and tricks to help! Try warming food, or sprinkling a little cheese on top. Or, contact us for custom solutions. Whatever it is, they shouldn't have to sacrifice their nutritious diet, and we can make sure they don't have to!

 

Please note that dogs fed a fresh diet will have changes in the bacteria in the intestines to help them to process and digest the unique ingredients in NomNomNow diets.  A switch to a different diet, especially one which is not fresh, even for a short period, may cause digestive upset like vomiting or diarrhea. 

Remember that all pause changes need to be submitted before 12pm noon PST on Thursday to take effect the following week. 

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