What if my package doesn't arrive?

Due to a variety of reasons, delivery schedules do not always go perfectly as planned. Don't worry, we'll make sure you get your food one way or another!

If your package has not arrived by 9:30pm on your delivery day, please contact us directly at help@nomnomnow.com or 415-991-0669, so we can sort out the issue.

Once you have fully transitioned to NomNomNow, we will send you several emergency meals to store in your freezer. In the event that your package doesn't arrive on the scheduled day, we suggest you defrost these emergency meals and use them until we can send you a new delivery, so your dog will never be without their healthy food. 

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